What options do I have to sign in to Credit Hound Cloud?
- 04 Apr 2024
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What options do I have to sign in to Credit Hound Cloud?
- Updated on 04 Apr 2024
- 2 Minutes to read
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Once you have been invited to Credit Hound Cloud by an Administrator, you can register and then sign in using the following methods:
Sign in with a Username and Password
You can use the email address and password when first setting up your user account for Credit Hound Cloud. Enter these credentials in the Username and Password fields provided and click the Sign In button.
Sign in with your Microsoft Account
Credit Hound Cloud allows you to seamlessly sign in with Azure Active Directory (Azure AD), allowing you to login using your existing Microsoft account credentials. This eliminates the need to remember multiple login credentials, making the login process faster and more convenient.
If you have been invited to Credit Hound Cloud using an email address associated with a Microsoft account, you can simply sign in using the "Sign in with Microsoft" button. If you register your Credit Hound Cloud account in this way, all future logins for this user must be via the "Sign in with Microsoft" button.
Enter your Microsoft credentials in the pop-up window and proceed to sign in. The first time you attempt to sign in using your Microsoft credentials, you will be asked to click a button to approve Credit Hound Cloud as an application that can use your Microsoft account.
Two-Factor Authentication for Microsoft Accounts: Managed by Your Organisation
If you're logging into Credit Hound Cloud with a Microsoft Account, please note your Two-Factor Authentication (2FA) settings are managed according to your organisation's policies, and not through Credit Hound Cloud. This means that any 2FA requirements, methods, and settings are dictated by your organisation's IT department via Azure security protocols, ensuring seamless integration with your existing security measures.
Migrating to a Microsoft Account
If you initially used a standard username and password and then changed to signing in with your Microsoft Account, when attempting to sign in again with a standard username and password, you will see a message advising to 'Sign in with Microsoft' instead,
Migrated to Microsoft account?
Once you have signed in using your Microsoft Account, your account will be migrated to using a Microsoft login.
If you want to go back to using a standard Username and Password, please contact your Administrator as they will need to contact Draycir Support. We will then review your account.
If you want to go back to using a standard Username and Password, please contact your Administrator as they will need to contact Draycir Support. We will then review your account.
What if I need to reset my password?
Using a standard Username and Password
On the sign in page click "Forgot password?" and follow the instructions on screen. You'll need access to the email address that you used to sign up with.
Registered using a Microsoft account
You will need to reset your Microsoft password which is managed by you or your organisation. Please contact your IT Administrator for further assistance on this.
Support
Error when registering with a Microsoft Account
You must ensure you are entering the same email address in the 'Continue with Microsoft' screen as the one that was invited to Credit Hound Cloud initially. Otherwise, you will receive an error when attempting to register for your account.
If you're having trouble signing in please reach out to our Support team at support@draycir.com and we'll be happy to assist!