Connecting to Sage 50cloud Accounting Canada
  • 18 May 2023
  • 5 Minutes to read
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Connecting to Sage 50cloud Accounting Canada

  • Dark
  • PDF

Article summary

To start using Credit Hound with Sage 50cloud Accounting Canada, we need to synchronize your customers and transactions with Credit Hound. To do this, you need to install the Credit Hound connector agent on to a computer running Sage 50.

Step-by-step Guide to Connect Sage 50cloud Accounting Canada to Credit Hound

You can follow these step-by-step instructions to help you get up and running in less than 5 minutes:

Configure Sage 50cloud Accounting Canada

To allow the connector agent to get access to your accounting data, you need to set up a user with third party access rights in your Sage 50cloud Accounting software. We recommend creating a user specifically for Credit Hound in Sage 50. If you do not already have a user with the required rights, please follow these instructions to setup this user:

  • Run Sage 50cloud from your Start Menu or Desktop
  • From the menu bar, select Setup -> Set Up Users & Roles
  • Click on Add User

Add User

  • When the Add User dialog appears, enter the User Name (such as credithound) and provide a suitable Password
Password Requirements
Passwords in Sage 50 have a maximum limit of characters.
  • Select Accounting User as the User Type
  • Under Rights With Third Party Products enable the Read/write access
  • Enable the required accounting rights for the user
User Rights
The user must have rights for at least Receivables (Customers & Sales) and Receipts although it is preferable for you to enable Full accounting rights for this user.
  • Click OK, confirm your password and click the Close button

Enable user rights

  • You may now exit Sage 50cloud Accounting

Download the Connector Agent

Next we will download the connector agent using the Add Company Wizard

  • Logon to Credit Hound at
  • If this is your first time setting up Credit Hound, you will be presented with the Add Company Wizard screen

  • Click the Next button

Connector Agent Download screen

  • Click the Download button to start downloading the connector agent installer
  • Once the download has completed move on to Installing the Connector Agent.

Download completed in Chrome browser

Installing the Connector Agent

The connector agent synchronizes your customers, contracts and transactions from the accounting system installed on your computer to Credit Hound in the cloud.

Hints and Requirements!
  • You will need administrator rights to install and run the connector agent
  • You only need to run the installer on one computer, which must have access to your Sage 50cloud Accounting company
  • If you have Sage 50cloud Accounting installed on a server, then we recommend installing the Credit Hound connector agent on the same server
  • The computer where the connector agent is installed needs to be turned on and connected to the internet to be able to sync
  • Double-click on the CreditHoundAgent installer you have downloaded

  • If the User Account Control dialog appears, click Yes

  • A dialog may appear asking to install Microsoft Visual C++ components. Click Install

  • When the Welcome page appears, click Next >

  • On the License Agreement page, select I accept the terms in the license agreement and click Next >

  • On the Ready to Install the Program page click Install

  • The connector agent will now be installed on your computer

  • Once the installation is complete, leave the option Launch Credit Hound Agent ticked and click Finish
  • The install wizard will close and the Credit Hound Agent will run.

New Connector Wizard

After installing the software, the Credit Hound connector agent will run and automatically launch the new connector wizard. This next part takes you through the wizard which connects your accounting data to Credit Hound.

Please log into Sage 50cloud Accounting in multi-user mode when going through the new connector wizard and setting up your company with Credit Hound for the first time.
  • The first screen of the wizard asks you to select your Accounting System

  • Select the Sage 50cloud (CA edition) option and click Next

  • Select the version of Sage 50 - Canadian Edition you have installed. If you would like the connector agent to auto detect the installed version of Sage 50 on your computer, enable the checkbox and click Next
Sage 50cloud Server-only installation
If you are installing the connector agent on the server where Sage 50cloud has been installed in a server-only configuration, then you will need to manually select your Sage 50cloud version.
  • The connector agent will then install the required Sage 50 package files onto your computer

  • Select the Sage 50cloud company you want to synchronize to Credit Hound. You can use the Browse to button to locate and select your Sage 50 company database file. Alternatively, the drop-down control also contains a list of the last recently used companies you have opened in Sage 50cloud. In this example we will use the sample company, Universal Construction.
  • Click Next

  • Enter your Sage 50cloud user logon details.
Access Mode
Opening Sage 50 in single-user mode can sometimes cause problems with synchronization. We recommend using Sage 50 in multi-user mode.
The Username field is case-sensitive so please ensure you enter it exactly as you have specified in Sage 50cloud.
  •  Click Next. If a message box appears saying Invalid username or password, click OK and check the username and password you entered is correct and try again. Also ensure the 'Read/write access' and third party rights have been enabled for your Sage 50cloud user. See the section above, Configure Sage 50cloud Accounting Canada, for more information on how to set this and the required rights for your user if you haven't done so already

  • We now need to log into your Credit Hound account so we can create a company and synchronize your accounting data
  • Click Next

  • Enter the email address and password you used to sign up to Credit Hound and click Sign In

  • If you are linking Sage 50cloud to Credit Hound for the first time, select New Credit Hound Company and click Next.

  • This screen shows the company details we will register with Credit Hound. By default they are taken from the company you have previously selected from Sage 50cloud. You can change any details here or fill in missing fields such as your email address, company website and telephone etc.
  • Click the Next button

  • Click the Finish button

Congratulations, the connector agent wizard is complete!  

The wizard has created a service on your computer which will periodically synchronize your accounting data with Credit Hound. This can only happen when your computer is turned on and connected to the internet. If your Sage 50cloud data is stored on a server, then this computer will also need read access to that server.

A browser window should now appear which will take you to your new company in You may need to log in using the email address and password you used to sign up to Credit Hound.

It may take some time for your data to synchronize. Give it a few moments and refresh the screen.

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