--- title: "Two-Factor Authentication" slug: "two-factor-authentication" updated: 2025-07-10T14:47:51Z published: 2025-07-10T14:47:51Z canonical: "docs.credithoundcloud.com/two-factor-authentication" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.credithoundcloud.com/llms.txt > Use this file to discover all available pages before exploring further. # Two-Factor Authentication Two-Factor Authentication adds an extra layer of protection to your account by confirming it is really you when you sign into Credit Hound Cloud. In addition to your email address and password, you will be sent a unique 6-digit verification code to an authenticator app on your mobile device. You will need to enter your email address, password and the unique code when signing into Credit Hound Cloud to verify your identity. To learn more about our Two-Factor Authentication offering and further detail on common questions, please visit our [Two-Factor Authentication FAQs](https://draycir.com/2fa). 2FA for Microsoft Accounts: Managed by Your OrganisationIf you're logging into Credit Hound Cloud with a Microsoft Account, please note your Two-Factor Authentication (2FA) settings are managed according to your organisation's policies, and not through Credit Hound Cloud. This means that any 2FA requirements, methods, and settings are dictated by your organisation's IT department via Azure security protocols. ## Activate Two-Factor Authentication To activate Two-Factor Authentication, navigate to **Settings** cog icon in the top-right hand corner of the screen. Click on the icon and when the menu appears click on **Users**. Click on the Two-Factor Authentication tab. Administrators OnlyYou need to be an administrator to access the Two-Factor Authentication configuration screen. If you are not an administrator, then this will screen will not be available to you. Read the details on the screen and once happy, click the **Activate Two-Factor Authentication** button. ![Activate2FA](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/Activate2FA.png) Important! Applies to All Users Once Two-Factor Authentication is enabled in Credit Hound Cloud, all users will be required to set up and configure their Authenticator app. Be sure to communicate this change to your team in advance. After enrollment, users will be prompted to complete 2FA on every future login. This applies across all Draycir Cloud products that use a Draycir Account. (Note: this does not affect users who log in using Microsoft accounts.) ### Sign In Steps for Users Once Activated - 1. Your Administrator enables Two-Factor Authentication for all users in Credit Hound Cloud by following the screen above. - 2. When you attempt to sign in, you will have a second step to make your account safer. - 3. Download and install an authenticator app of your choice onto your phone or mobile device. Common authenticator apps include [Microsoft Authenticator](https://support.microsoft.com/en-us/account-billing/how-to-use-the-microsoft-authenticator-app-9783c865-0308-42fb-a519-8cf666fe0acc) and [Google Authenticator](https://support.google.com/accounts/answer/1066447?hl=en&co=GENIE.Platform%3DAndroid). - 4. Use the authenticator app and **scan the QR code** on screen. (Alternatively, if you cannot scan the QR code, click 'Enter code manually' and follow the instructions on screen.) ![Setup2FA_masked3](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/Setup2FA_masked3.png) - 5. Enter the 6-digit code from your authenticator app (listed under Draycir ID) and click Verify. - 6. You will be shown a recovery code. ![2FA_RecoveryCode_masked](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/2FA_RecoveryCode_masked.png) - **Please store the recovery code somewhere safe** as this code will allow you to sign in if you don’t have access to your authenticator app. - Select **I have safely recorded this code** and click **Continue** to complete the sign in. Important: A Recovery Code can only be used once.If you sign in with a Recovery Code, you will be presented with a new Recovery Code that you should store securely for future use if needed. From now on, when you sign in, enter your password and then just open your authenticator app on your mobile device and enter the 6-digit code that is shown to you in the app under the name **Draycir ID**. ![2FA6DigitCode2](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/2FA6DigitCode2.PNG) You will now be signed into Credit Hound Cloud. To learn more about Two-Factor Authentication, please visit our [FAQs](https://draycir.com/2fa). ## Deactivate Two-Factor Authentication To deactivate Two-Factor Authentication, navigate to **Settings** cog icon in the top-right hand corner of the screen. Click on the icon and when the menu appears click on **Users**. Click on the Two-Factor Authentication tab. ![Deactivate2FA](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/Deactivate2FA.png) If you are sure you want to proceed, click the **Deactivate Two-Factor Authentication** button. Important! Deactivating Two-Factor Authentication Deactivation of Two-Factor Authentication in Credit Hound Cloud applies only to new user registrations. Users who have already enabled 2FA will retain their existing authentication requirements.