--- title: "Incoming Emails" slug: "incoming-emails" updated: 2025-03-05T13:03:43Z published: 2025-03-05T13:03:43Z canonical: "docs.credithoundcloud.com/incoming-emails" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.credithoundcloud.com/llms.txt > Use this file to discover all available pages before exploring further. # Incoming Emails Email replies from your customers can be found in the **Incoming Emails** tab on the **Communications** screen. ![](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/CommunicationsNotificationEmails4.gif)Navigating to Communications > Incoming Emails Clicking the **bell** icon in the top-right menu bar will navigate to the Communications screen. The **bell** icon also shows the number of unread emails you have. When emails have been read, the icon count will decrease accordingly. ## Incoming Emails Grid In the Communications screen, the Incoming Emails grid displays the list of emails received from your customers. ![IncomingEmailsGrid3](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/IncomingEmailsGrid3.png) **Note:** Any unread emails will be displayed in a grey background color. Once read, the background color will change to white. The columns in the grid are as follows: | Column Name | Description | | --- | --- | | From | Shows the customer, name and email address that the email has come from. | | *Company* | If you have more than one company (dataset) on your account, this column will appear showing the Company associated with the email. | | Subject | Details the subject line and the first few lines of the email body text. | | Date | The date the email was sent. | | Action | Contains the actions **Open Email** which opens the details of the email, **Mark as Read** and **Archive Emails**. Once an email has been read, the **Mark as Read** action is no longer available for that email. See [Archived Emails](/v1/docs/archived-emails) for more information on archiving and restoring emails. | Related TransactionsIf the email sent via Credit Hound was linked to transactions, then those related transactions will show in this section, beneath the body of the email. ### Sorting Clicking on the **Date** column name will sort the email list in ascending order (unless this column is already in ascending order, then it will change the sort to descending order). Clicking on the Date column name a second time will sort it in descending order (unless it is already in descending order, then it will switch it to ascending order). The small up/down arrows icon is displayed on the current sort column. If the column is sorted in ascending order, then the arrow pointing up is highlighted black. If the column is sorted in descending order, then the column pointing down is highlighted black. ### Filtering The Incoming Emails grid has very powerful filter options available. Data in the list can be filtered by clicking the **Filter** button located to the top-right of the grid. This will enable the filter boxes underneath the column names. Click inside the relevant filter box and type in the value you want to filter by. Clicking the drop-down arrow to the right of each filter allows you to choose how that filter will be applied. ![IncomingEmailsGrid_Filtered](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/IncomingEmailsGrid_Filtered.png)Filtered Incoming Emails Clicking on the filtered column for Date will bring up a date picker. ![DateFilter](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/DateFilter.png) Select the date you want to filter on. You can also combine this with the filter option by clicking the drop-down arrow to the right. For example, **After** April 4, 2022 will list emails after this date. ### Filtering by Company If your account has multiple companies in Credit Hound Cloud, an extra **Company** column appears in the **Incoming Emails** grid, displaying the associated company for each email. By default, emails from all companies are shown. ![IncomingCommsFilterByCompany](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/IncomingCommsFilterByCompany.gif)Filter Incoming Emails by Company To filter by company: 1. Click the **Filter** button located to the top-right of the grid. This will enable the filter boxes underneath the column names. 2. In the **Company** column, select one or more companies to refine the results. 3. You can also leave the filter unselected to view emails from all companies. You can find further information on general filtering of grids at [Sorting, Filtering and Exporting](/v1/docs/sorting-and-filtering). ## Reading Emails To open up an email, click anywhere on the row or click on the button in the **Action** column and select **Open** . A dialog box will appear with full email details. ![](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/IncomingEmailsReceivedEmail.png) **Note:** These emails will also appear in the **Activity View** on the **Customer Screen**. ## Replying to Emails 1. Reply to an email by pressing the **Reply** button. 2. The **Send Email** dialog box appears. 3. Type in your reply. You can insert fields using the [Custom Fields](https://docs.credithoundcloud.com/v1/docs/email-custom-fields) button. 4. Click **Send**. ![](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/IncomingEmailSendReply.png) **Note:** If you use any Custom Fields in the reply, the Related Transactions fields, such as the **Transaction Ref,** will be populated with the value from the original email thread. ## Forwarding Emails 1. Open an email by clicking on the **Open Email** link in the **Action** column. 2. The **Received****Email** dialog box appears. 3. Click **Forward**. 4. The email editor opens allowing you to add any details above the forwarded email. 5. Click **Send** to forward the email to other recipients. ## Incoming Email Attachments Email replies from your customers may include attachments. For example, your customer may have replied to your email advising that payment has been made and attached a copy of their Remittance Advice. If an incoming email has an attachment, you can see an indicator next to the From column of the Incoming Communications grid, showing the number of attachments on the email. ![](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/IncomingCommsReceivedAttachment.png)Attachment Icon for Received Email When opening the email, if there are attachments that have been sent by your customer, you can view the filename and extension towards the top of the email. ![](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/EmailAttachmentReceived.png)Received Email with an Attachment Click on the attachment name to download the attachment to your computer.