---
title: "Disputing and Resolving Transactions"
slug: "disputing-and-resolving-transactions"
updated: 2021-07-15T12:58:50Z
published: 2021-07-15T12:58:50Z
canonical: "docs.credithoundcloud.com/disputing-and-resolving-transactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.credithoundcloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disputing and Resolving Transactions

At times your customers may dispute an invoice you have raised. This could be for any number of reasons, for example:

- They disagree with the invoice amount or pricing of a particular item.
- The goods haven't been delivered or they turned up damaged.
- There is a disagreement about the service provided.

In situations like these, you may feel it it more prudent to stop chasing your customer for payment on overdue invoices until the dispute can be resolved. By placing a transaction on **Dispute**, you can stop automatic chasing on that item.

## Placing Transactions on Dispute

![](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/DisputesTransactions.gif)

1. Select the transactions you wanted to place on dispute by clicking on the **Check Icon** in the first column. Note, if you select any transactions that are already disputed then the **Dispute** button will become disabled.
2. Click on the **Dispute** button.
3. When the confirmation dialog appears, click **Confirm**.
4. An orange dispute icon appears next to the transaction **Type** name and the **Outstanding** amount value also is displayed in orange.
5. An entry stating the transaction or transactions are marked as disputed appears in the [Activity Panel](https://docs.credithoundcloud.com/v1/docs/activity-panel).

When a transaction is marked as disputed, the value of the transaction is added to the **Disputes** widget on the [Customer Screen](https://docs.credithoundcloud.com/v1/docs/the-customer-screen) and the **Disputed** widget on the [Dashboard](https://docs.credithoundcloud.com/v1/docs/dashboard-widgets).

## Resolving Disputed Transactions

![](https://cdn.document360.io/57d19fb5-2d12-4c10-afea-5b60eb76d2a8/Images/Documentation/ResolveDisputes.gif)

1. Select the disputed transactions you wanted to resolve by clicking on the **Check Icon** in the first column. Note, if you select any transactions that are not disputed then the **Resolve** button will become disabled.
2. Click on the Resolve button.
3. When the confirmation dialog appears, click **Confirm**.
4. The orange dispute icon disappears and the Outstanding amount value is displayed in its usual color.
5. An entry stating the transaction or transactions have been resolved appears in he [Activity Panel](https://docs.credithoundcloud.com/v1/docs/activity-panel).

When a transaction is marked as resolved, the value of the transaction is subtracted from the **Disputes** widget on the [Customer Screen](https://docs.credithoundcloud.com/v1/docs/the-customer-screen) and the **Disputed** widget on the [Dashboard](https://docs.credithoundcloud.com/v1/docs/dashboard-widgets).

## Related

- [Transaction List](/transaction-list.md)
- [Customer Screen](/the-customer-screen.md)